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How do we let our website designers go?
I need to send a letter to company that designs our website. They never return phone calls on time, ignore our e-mails, never update our site in a timely manner, constantly make excuses for never completing requests, complain and make our company feel like we are too demanding.
I need to send them a letter that objectively states why we no longer require their services. I need the letter to be thorough yet kind without "beating them down".
I searched the Internet for a "boilerplate" type letter but the only thing I came across are resignation letters.
Can anyone suggest verbiage that is kind yet thorough?
Any assistance is greatly appreciated, as I have never written this type of letter before. Thanks!
1 Answer
- 1 decade agoFavorite Answer
I might recommend citing the contract or proposal you agreed upon originally. Point out things that aren't going like you originally discussed, ways the relationship could improve, and mention that if the company is unable to fulfill their promises then you will have to release them of their services.
Just be straightforward, make sure they understand that their job is unsatisfactory and in order to further your business, you will have to let them go.
Hope that helps. Good luck!