I already paid for Office, but my file vanished and I can't find my key.?

Question

I bought Office Home and Student last February (2008)  A few weeks ago I went to use Word and couldn't even find it in my user!  It's not in my registry. I re-downloaded it, figuring I could locate my key and enter it, but I can't find it. Surely someone at Microsoft has a record of my purchase, but how do I get that info?

brayden · Accepted Answer

So you bought the software and you've lost the software now and no longer have the CD to reload it from? Is that what you're saying?

Anyway..

Here is a link whereby you can open a troubleshooting issue with Microsoft. Maybe they can provide you some assistance towards an answer.

http://support.microsoft.com/select/Default.aspx?target=assistance

Anonymous · Answer

if you have a receipt or other proof of purchase or even if you still have the credit card number you ordered it with, try calling microsoft customer support and see if they will send you a key if not download "open office"

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I already paid for Office, but my file vanished and I can't find my key.?

2 Answers