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Computer Being Attacked By Police Pro Virus?
Today my mom went out for a couple of hours, and returned home to find that her computer was completely infected with viruses, and that if she did not buy and install the Police Pro Software that her computer would ultimately crash. Well I came home to find that my mom had entered her credit card number and info into this software's installer. I then told her that she had just installed a virus (I had almost had to deal with this on my computer.) Now every time we start the computer it comes up with the Windows plain background. It will only let us Access Task Manager. Any websites or Info to help us? It would be greatly appreciated.
To further explain, we did try to reinstall windows.
We tried!?
4 Answers
- Anonymous1 decade agoFavorite Answer
MALWARE EXCORCISM AND CLEANUP FOR WINDOWS XP
(Easy Step By Step Directions)
(Note) If you don't have a taskbar? Hit Ctrl Shift Esc at the same time and the task manager will pop up. Click on [File] at the top left corner of your task manager and choose New Task (Run).Type cmd and hit ok.In the command window type start explorer.exe and hit enter and "My Documents" will popup and your taskbar should be back?
1.Go to Start->Rt click on My Computer and choose Properties -> System Restore Tab -> check the "Turn off system restore" box -> hit Apply and Ok.
2.Hit Ctrl Shift and Esc at the same time and bring up your task manager and choose the processes tab and look for any shady looking exe's like Regcure.exe or something with allot of random numbers and letters? Rt click on them and choose end process.
(Note)Go here for process info's http://www.processlibrary.com/
3.When your done shutting down what you can, click on [File] at the top left corner of your task manager and choose New Task (Run).Type msconfig and hit Ok. Go in BOOT.INI tab and tick both "Safe boot" and to the right of that "Networking" and hit Apply and Close.(It will boot in "Safe with networking mode" Choose Aministrator)
4.While in "Safe with networking mode" download Malwarebytes.
(Free) http://download.cnet.com/Malwarebytes-Anti-Malware...
5.Right click on the mbam setup app you downloaded and rename it xxxx then Dbl click on it and install and update it (If you can) and run a full scan and delete/quarantine all entities it finds (Restart if it asks?)
(Note)If you couldn't update before 1st scan update Malwarebytes and do another scan with a updated Malwarebytes!
6.Go to Start,Run,type msconfig and hit ok.Go in BOOT.INI tab and untick Safe Boot and then go in the Startup tab and (uncheck) all programs (not) needed at startup "Lesser is better in this case" and hit apply,close,restart.Your computer will boot normally and on your desktop a window will popup,check "Don't show this message" box and hit ok.
(Note)Check here for info's on startup programs http://www.techspot.com/startup/
(How to video) http://www.youtube.com/watch?v=rbSwtNiBx5A&feature...
7.Download Superantispyware,install,update,and run a full scan and
delete/quarantine all entities it finds.
(Free) http://download.cnet.com/SuperAntiSpyware-Free-Edi...
8.Go to Start->Rt click on My Computer and choose properties -> System Restore Tab -> uncheck the "Turn off system restore" box -> hit Apply and Ok and your done.
(OPTIONAL)
Download Startup Monitor.It's a add on that acts like a firewall for your startup menu and keeps malware from installing itself without your permission.
(Free) http://www.mlin.net/StartupMonitor.shtml
Download Advanced System Care its a really good free program that has all kinds of optimizing tools and "IObit Security 360" (Part of ASC) is a really good all around security system and works well with Malwarebytes and Superantispyware try it out? (Free) http://www.iobit.com/
Hijack This cleanup tool (Note)This tool is not intended for novices!
(Tutorial) http://aumha.org/a/hjttutor.htm
(Free) http://free.antivirus.com/hijackthis/
How to fix corrupted Windows system files.
1. Go to Start -> Run -> type sfc /scan now ->hit ok.
It will ask you to insert a Windows XP installation disc.
2. Insert the disc and let the SFC utility run
3. SFC will check/repair changes made to the main system files.
How to fix error messages.
Go to Start > Run > type cmd > Hit [ok]
1.Type chkdsk /f Hit enter and press "y" for yes and let it run.
2.When it's done restart your computer.
Go here for more help.
Stay Safe Out There (^.^)
P.S.:If you need more help feel free to click on my name under my avatar and email me?
- grinlerLv 41 decade ago
Windows Police Pro is a rogue anti-spyware program that displays false and exaggerated scan results. Thankfully, though, there is a totally free way to remove this program.
Please visit this page and follow the guide in order to fully remove this program and any related malware:
http://www.bleepingcomputer.com/virus-removal/remo...
Please note that many of the answers to your question state that you should download and install Xoftspy or Spyhunter. Both of these programs only scan your computer and do not remove anything for free. They are only being shown in order for the poster to make a commission. Instead only use programs that do not require you to purchase them in order to remove found infections. The guide above includes a program that will remove this infection entirely for free.
- ?Lv 45 years ago
I have the equal main issue most effective while I attempt to do what the others instructed I'm getting denied and the Police Pro pops up. Any strategies if so? Everything I attempt to do the pop up stops it.