Landlord/Tenant law or just common decency to reimburse fees?

$200 sounds excessive.

I would NOT have reimbursed the first time due to her failure to notify me of problem. Could have run out of warranty time. However, I would have reimbursed the second time. I think it's a dangerous path you start down. I would call AND write appliance store and manufacturer and demand they reimburse laundry costs. That is ridiculous that they can't get it fixed in two months, and are taking so long to replace it.

That is a tough one. I empathize with your dilemma having to depend on the shoddy warranty service but this is not the tenant's problem.

As a landlord you have a right to be aprised of appliances that need repair. If the problem has been that way " all along" it was up to the tenant to advise you accordingly. This may not have made a difference as far as getting it repaired any sooner but she still has an obligation.

The argument goes something like this: " If the problem was allowed to get worse it may have contributed to more work being required.

Getting to the problem sooner may have solved the problem sooner." But this may not have been the case either.

The way I see it you are on the hook for her laundry expenses because you advertised the place to include washer and drier. The fact that she did not tell you sooner does not mean she wouldn't have had to pay for laundering her clothes. The appliances are expected to be in working order for the duration of her tenancy. They provide an "essential service".

While you have no control over the warranty situation that again is not the tenant's problem. It is yours. Since she has to pay to get her laundry done elsewhere it would only be fair that you cover this cost until you can provide this equipment again. This could be in the form of cash or a rent reduction.

In reimbursing her the $200 you were being generous because rightfully you should only be responsible from the time you were informed of the problem.

Is there some way of securing a loaner:until her's is fixed?

Is this a legal issue? It depends on what the residential tenancy act says for your area if anything is said at all. It would be good if you could put some pressure on the warranty company or you could consider purchasing a cheap second hand one as a loaner until the other one is either repaired or replaced.

$200 reimbursement for drying clothes in June, July and August? That is about $70 per month or about $20 per week just to dry the clothes. One wonders how often she is doing the laundry?

You don't owe anything for a problem that they didn't tell you about so forget about anything you're thinking about reimbursing her for before she called to tell you about it.

That being said, if it's supposed to have a washer/dryer in the unit, it should have one. You need to start putting your foot down with the company you bought the unit from. Make some phone calls, go down and yell at the manager in person. Getting a dryer fixed or replaced should be something that takes days, not weeks or months.

Now finally, where on Earth is she getting her clothes washed that she thinks $200/month is reasonable for washing clothes? Good lord, a new dryer is only $300! Let's say she does a ton of laundry, that'd be, what? Four loads a week? Let's say she goes to an expensive laundromat that charges $1.50/load to wash and a dollar to dry. That's $6 to wash and $4 to dry or $10/week or $40 per month. Where exactly are we coming up with the other $160?

Here's what I would do, give her another $50 credit for one more month's inconvenience and send her a bill that needs to be paid ASAP for her $150 in back rent.

I just had a second thought, let's remember that just having a washer will still allow you to do a lot of laundry in your house. Clothing can tumble dry without heat in the dryer or be hung up to dry without much hassle. I actually don't even use the dryer for about 30% or 40% of my laundry anyway.

I would get a service tech in there NOW to just see what the heck is going on. It's possible that they aren't even using it right.

If they are behind on your rent, you have done your duty. They should have told you from DAY 1 that it didn't work, not wait a month.

Like I said, get a tech in there to cover your bet. See if it really is broken. If it is, you know that it's up to warranty now. If it's not, you'll know these people are either stupid or full of it.

$200 for laundry expenses ? Is she washing clothing for a family of 25 or more ? You didn't have to reimburse the first time, and certainly do not need to do so again. Mommy is trying to take you to the cleaners (no pun intended)

it is not law. it is up to you.

the renter did not do you any favors in taking so long to report issue. but this has taken a very long time to correct. tenant has suffered some damages as a result.

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