Both browsers have crashed!?

she could download other engines or....click on tools,internet options,advanced,restore to defaults,click apply then ok.restart ie.hope it helps

A computer's registry is one big database that has numerous files, options, and settings. These settings and options keep changing with every second of you using your PC and can lead to the damage of some of these settings. This causes errors to show up and the computer to crash. Registry cleaners http://make-a-computer-run-better.com/ software scan the computer's errors and matches all files and settings with the applications that use them. If it identifies any file or setting to be damaged, missing, or corrupted, it provides you with an updated list of the same and also repairs these errors. Therefore, if your computer keeps crashing and need to fix blue screen of death a good registry cleaner is all you need. Your computer can also cause problems because of redundant files in its registry. Reg cleaners identify all these redundant and junk files that were left over during the uninstalling process of hardware of software and delete them. This makes sure that the "computer keeps crashing" issue is taken care of.

open the control panel and type in a web address in the top..it works just like a browser...if that works your browsers are corrupt....also disable third party extensions in the advanced menu of the tools...cheers

why not run the scan disc and then check to see if she has a virus.

or

call tech support for her computer

next time get a iMAC

It would have helped if you posted the URL she was trying to go to. Servers disappear from time to time - people stop wanting to keep running them, companies go out of business, etc.

If it's happening on every server, how do you know that "her internet connection is working"? Maybe it's not.

i hope those helped?!