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My Laptop freezes everytime I right click a folder.?

I have Windows 7 on my laptop.

Everytime I right click a folder I get the error message that

"Windows Explorer has stopped working" and I have to restart the explorer.

How can I fix it?

This is the error report.

Problem Event Name: APPCRASH

Application Name: explorer.exe

Application Version: 6.1.7600.16385

Application Timestamp: 4a5bc60d

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7600.16385

Fault Module Timestamp: 4a5bdaae

Exception Code: 0eedfade

Exception Offset: 00009617

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

1 Answer

Relevance
  • 1 decade ago
    Favorite Answer

    The most common causes of Windows Explorer based errors, are infections. No, I'm not talking about A virus based infection. I'm talking about spyware and malware.

    So first, make sure your system is spyware and malware free.

    ComboFix http://www.bleepingcomputer.com/combofix/how-to-us...

    Spybot Search & Destroy http://www.safer-networking.org/index2.html

    Malwarebytes http://www.malwarebytes.org/

    Download them, and use them. Then see if Windows Explorer crashes on a right click.

    Now, Windows Explorer could be crashing on a right click because of an additional program that you added. If one of the programs you have installed adds right-click functionality (it adds a new choice to the default right click menu), and that program was not installed correctly or is nor running properly, then when the right click menu is built upon calling for that service, it crashes Windows Explorer. This one is harder to diagnose... but you need to start thinking about WHEN you started getting this error... and what programs you installed right before that. You *could* perform a system restore back to a date before you started getting this error, or even a factory recovery to return the laptop back to the state it was in when it was brand new... but before you did that... try cleaning it first.

    end of line

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