Retail job related questions, can anyone help?

What most retail operations look for in an ideal candidate would be an outgoing personality, confidence, patience, and perseverance. Unless your applying for a management position, your resume should be pretty generic. They want to see steady job history, and similar experience. With retail, I would accentuate any experience you've had dealing directly with customers. the question "describe a time..." is designed to throw you, and to see how quickly and easily you deal with a surprise, or pressure. The answer doesn't have to be a jaw dropping experience, just something that shows you care about the customer, "....and the look on their face told me I had a customer I would have the pleasure of seeing again." Just be yourself in the interview, it's easy to spot someone trying to be what they are not. Smile, limited (or no) one word responses, look them in the eye, and be comfortable. Good luck with the interview, stay positive.