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Am I entitled to a new mobile phone ?
I have a nokia e72 on a virgin media 18 month contract. I've had the phone and contract for about 7 months now.
For about 5 months, the phone constantly crashes, freezes and generally bugs out most days.
Am I entitled to send it back to virgin and ask for a new handset??
3 Answers
- ANFLv 71 decade agoFavorite Answer
Yes you are. You should have done it sooner. They have the option of repairing it, if it can be repaired, supplying a new one or giving your money back. By the way the contract is for the network not the phone. Your phone has a minimum guarantee of 1 year.
- slyfox69Lv 71 decade ago
Hi Chris right what will happen with your phone is that it will be sent back for repair! if your phone then develops the same fault 3 times then you will be entitled to a new handset but what it sounds like is the phone has a software issue which can be easily sorted out for you but in all honesty if the phones been playing up for the last 5 months then you should have sent the phone back as soon as the problems started... sly
- Anonymous1 decade ago
No, at five months they will offer to have it repaired for you. Make sure they loan you another one for the repair period.
