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Hp Photosmart Printer/Copier/Scanner/Web Wont install software disc?
So i got an Hp Photosmart All in one Wireless. My mom took the disc from me after i set up the printer and installed it on her laptop. it worked fine. But when i put it into my laptop about halfway through installing it a small pop up appeared saying "Fatal Error in Installation." it then spent 10 minutes to uninstall it. Restart my computer. and gave me some advice that really didnt help me at all. I tried about 3 more times. still wont work. Any ideas? Is the disc bad? Is it my laptop? Is it because my mom installed it on her laptop first? (Its my Photosmart. i dont know why she took my disc. Its only for me since she already has a printer, copier, AND Scanner.)
1 Answer
- ?Lv 41 decade agoFavorite Answer
It might have to do with your operating system, especially if the operating system is different between your laptop and your mum's. With HP, troubleshooting is easier because you can look up on the website, click on Support then put in your printer model, and it shows up the common issues that can happen. I have had a similar problem on Windows Vista, where my multifunction printer does not have all functions when using Vista, and I had to download an updated driver from the HP website below...
Source(s): http://www.hp.com/