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spakkat asked in Computers & InternetSecurity · 1 decade ago

?a virus or trojan has stopped me from accessing my yahoo emails.?

it won't let me log in or get to yahoo sights. it also has stopped me down loading or if i do it can take hours please help . i'm a novice so please tell me in plain talk how to fix this . avira didn't help nor did many of the free downloads for trjan and virus cures . thanks

5 Answers

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  • 1 decade ago
    Favorite Answer

    restart your computer

    hit the F8 key

    go into safe mode with networking

    be patient, its slow

    download rkill, this is an app that will get rid of the trojan blocking you from doing anything else

    http://www.bleepingcomputer.com/download/anti-viru...

    Run rkill

    download malwarebytes

    http://www.majorgeeks.com/Malwarebytes_A%E2%80%A6

    install, update, let it run a full scan

    save the log

    look at the log

    see if it has infections and see if they were removed

    run a full scan with your antivirus

    let it delete all it finds

    restart

    That should get it

    or you can pay someone to erase your hard drive and reinstall the OS

    http://answers.yahoo.com/question/index?qid=201101...

    http://answers.yahoo.com/question/index?qid=201012...

    http://answers.yahoo.com/question/index?qid=201101...

    http://answers.yahoo.com/question/index?qid=201101...

    http://answers.yahoo.com/question/index?qid=201101...

  • 5 years ago

    that is definitely very problematical, I were getting the very similar component for with regard to the previous week and yahoo is of no help purely extra computerized responses that do not help in any respect! I have replaced my password the kind of massive quantity of cases and it does not something nevertheless get the same maeler demon messages, even with the very undeniable truth that so a thoughts as i comprehend the unsolicited mail that is being despatched from my e-mail isn't being despatched to my contacts yet to human beings I have not in any respect heard of earlier??? I too have a corporation and do not want to end my account. i tried calling yahoo shopper care yet they were no help both right that is the decision sturdy luck in case you want to attempt. i tried filling out the web tech help sort too yet not in any respect were given a reaction???? Or a minimum of not from a actual human being. countless the emails supposedly that i'm sending look precisely like yours yet they say: "please click in this link to view my new %." and then following with a unsolicited mail link besides as "want to be extra effective in mattress" back with a unsolicited mail website link i ought to like to understand the answer to this I have received 1000's of those undeliverable messages?? and they not in any respect coach that there became something despatched in my despatched folder very weird and wonderful!!!! Any help obtainable human beings, i want all and distinct sturdy luck with this issue i'm getting bored to death!! Oh purely about forgot i'm also being signed as a lot as those weird and wonderful web pages that I have not in any respect been to earlier like international of conflict craft and some different weird and wonderful web pages. no matter if it is your e-mail that has been compromised why does replacing your password not paintings????

  • 1 decade ago

    I'm not sure. first off, if you have a virus, I would not go onto your email or other personal sites untill you get it fixed. See if you can quarintine and then delete the virus on your security program, if you have one.

  • Dublin
    Lv 4
    1 decade ago

    I've found the methods described in the link below work and I've used them several times.

    http://www.personalvpn.org/malware_removal.htm

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  • 1 decade ago

    theres not an easy fix, it needs to go to the computer repairman.

    if your up for it i can walk you through some steps, just email me if you want to do that

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