Need help with my A+ Software finals study guide please..?

1. During a reinstall of vista all of the old install files are moved to:

2. Which command searches for and replaces corrupted system files?

3. In device manager errors or warnings are displayed as what?

4. In vista what tool can you use to search for a problem and suggested solutions?

5. Windows updates do what?

6. If you can boot to a windows desktop using a boot or recov disk but you cannot do it without, what can you assume?

7. Vista will warn you about sending information over what type of network? (Unsecured)

8. What tool can you run from CMD to display and change the MAC adress?

9. What are the different types of wireless encyption standards?

10. What is required to run remote desktop or remote assistance?

11. Is the telnet protocol encrypted or not?

12. By default does windows automatically configure static IP adresses?

13. What is a trojan?

14. What type of virus can hide itself in boot areas?

15. What type of software can you run to prevent against malicious software?

16. What is the weakest link in maintaining computer security?

17. What are the four steps of implementing a security plan?

18. What type of disc can you create in the event a user forgets the passwords?

19. Individuals should always be free to decide what security measures they want to use? FALSE

20. How does anti-virus software detect a known virus?

21. What can you use to search for malware processes that can mask themselves as core windows processes?

22. Whats the cmd prompt command to see a list of svcs managed by svchost?

23. What term applies to a kit or set of tools originally on unix computers?

24. What does a dollar sign mean at the end of a share?

25. How do you access a share?

26. Allowing users full control of a folder is always required? (FALSE)

27. If an infected computer will not boot what could that mean?

28. What is a system tray?

29. What is the UAC in Vista? (User Access Control)

30. What are two ways windows offers to synch files?

31. What is the KERNEL and what does it do?

32. What is the windows desktop?

33. What is GUI? (Graphical User Interface)

34. When you are support rep trouble shooting begin with what?

35. As a support tech your goals should include what?

36. The best way to give bad news is how?

37. When working with a customer what is your primary job?

38. Which command is used to copy information from an old computer to a server or removable media?

39. Know the command syntax for converting a FAT32 vol to an NTFS vol

40. What versions does microsoft have/sell for all vista retail editions? (32bit?)

41. what tool do you use to convert two or more basic discs to dynamic discs?

42. What can you check for spefic events if you are having HDD vol or mounting issues?

43. What is fragmentation?

44. What creates restore points at regular intervals or just before installing software?

45. Why is it important to delete uneeded files occasionally/regularly?

46. What must you do first after you install a HDD on a machine?

I will choose a best answer to whoever gives me the most/all. Really need help with the open ended ones mostly, that i cant just google for answers.

Thanks!