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email hackers have ruined my Yahoo address book !!!?
Dear Friends,
my yahoo email address book has been hacked by evil people. My friend , who has a phd in computer engineering, says i should change my password. how do i do that, and what else should i do? (How can i hunt them down and kill them ..... ) By the way , he said it is more than likely a "robot" has found my password.
please help me. Warmly, john
1 Answer
- Anonymous10 years agoFavorite Answer
If you need to restore your Yahoo! Address Book, please fill out the following restoration form and one of the Yahoo! Address Book agents will attempt to restore your Yahoo! Address Book. This is only possible for a few days (4?) but is worth a try.
http://help.yahoo.com/l/us/yahoo/addressbook/ab_re...
or, contact Customer Care. The Live Chat button takes a few seconds to show up, but it will. If not, wait and refresh the page.
http://help.yahoo.com/l/us/yahoo/mail/yahoomail/fo...
1. Check that the alternate e-mail address is still yours (Change it first!), and then change both your password AND your secret questions and answers. Make them unique and strong ones! If you have a Yahoo! account, you can change your password at https://edit.yahoo.com/config/change_pw. If you can no longer access your account, you can get a new password at https://edit.yahoo.com/forgotroot/ If you still can’t access your account after going through the “Forgot Your Password” process, you may contact the Customer Care team for assistance at:
http://help.yahoo.com/l/us/yahoo/security/general.... you used this password for other accounts, change them too. Make the password longer than 8 characters, with mixed symbols.
*** 2. Apologize, and notify all your contacts NOT to open short e-mails, especially those with no subject, and definitely not to click any links. Warn them to scan for malware too, just in case. Set up an alternate 'alias' account to use instead. This allows you to use a different address for sending, but still keep all saved mails and contacts and the first address active too for incoming mail. Your friends can trust this new address. (There is a choice of address in an arrow in the From: box.)
http://edit.yahoo..com/config/list_alias (alternate address)
3. To be sure your computer is not infected, run both an anti-virus and spyware/malware scans, updated and separately - even more than one malware scan, or Trend Micro's Housecall for an online a-v scan. (in 'Safe Mode with Networking' is the only truly effective method - click F8 repeatedly when the screen first lights on boot-up, then arrow keys and Enter to navigate.) Re-boot into Safe Mode for each separate scan.
http://housecall.trendmicro.com/