My laptop won't use the internet?

Question

My laptop is connected to the Internet it's wireless button is on. I did a system system restore as well as a full virus scan for good measure. The day it stoped working I downloaded microsoft security essentials and ran a small scan and found and removed two Trojans put my laptop down came back ( I was the only one in the house who knew the password ) what the hell is wrong with it? No one knows what to do or what's wrong. Please help me TwT

Update:

I'm using my iPod and I can receive emails if you need to email me. No one else is having this problem

Update 2:

I forgot to mention I have windows vista, hp compact 4 years old :\

rico · Accepted Answer

your scan may not be that well. it couldve kjnocked out some drivers for your wireless or you coul dhave an IP confliction. i was going to mail you to try to help you remotely, but thats not an option i see.

uhm only thing i can suggest isti disable your wireless network card and re-enable it.
another alternative is to right click/repair on your wireless which essentially does the same thing (assuming you use windows)

Give that a try.

Ed · Answer

is the internet working for other people who are connected to it? your internet might have gone done although it is still connected to the router... another thing to try is to reset your browser as the scan  or trojan might have changed a setting within your system to make it seem as if the internet is down for you

? · Answer

It seems like you tried everything. If none of those options worked try contacting the laptop's manufacturer. Thats all I can help you with. Sorry.

Anonymous · Answer

How are you on the internet right now?

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My laptop won't use the internet?

4 Answers