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Lv 7
? asked in Business & FinancePersonal Finance · 9 years ago

Are they liable for p&p?

I purchased a 'deal' through one of the bigger 'deals' sites - lets call them PooCon.

Buyers purchased the voucher from PooCon, but redeemed it with and paid a p&p charge to the supplier.

The deal has fallen through, and PooCon have refunded the cost of the voucher. Are they liable to refund the p&p charge paid as it was a purchase introduced through them? Is the contract with PooCon or the supplier?

Update:

Thanks Jo W - a clear answer as ever.

Does anyone have any specific examples of this situation where P&P is paid direct to the supplier?

4 Answers

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  • SimonC
    Lv 7
    9 years ago
    Favorite Answer

    There's not enough information in the question to be able to say for sure.

    However, its likely that there were two contracts. One with PooCon for the purchase of the voucher in exchange for cash. And another one with Supplier for the purchase of the goods and p&p in exchange for the voucher and a bit more cash.

    When you say the "deal fell through" I assume you mean that Supplier did not fulfill your order? In which case that contract was breached or it contained terms allowing them to cancel it. In either case they owe you back everything you paid them. For the purposes of this contract the fact that part of the payment was a PooCon voucher is irrelevant. Supplier still has their normal contractual obligations and you are still covered by all the normal consumer protection rules. so no specific examples are required.

    I assume the PooCon contract offered some kind of guarantee that Supplier would be able to fulfill the order? So as they couldn't you then have a right to a refund for the voucher from PooCon, which they have given you.

    Having said all the above, it could be that the precise wording of the agreements actually mean there was only on contract, either with PooCon or Supplier. But either way, one of them is liable to refund you in full.

  • !
    Lv 7
    9 years ago

    See http://www.telegraph.co.uk/finance/newsbysector/me...

    Forget any small print you are supposed to have signed up to. The site should refund p&p if the deal fell through, since presumably the 'seller' incurred no costs?

  • Anonymous
    9 years ago

    yes keep ur postage receipt

  • 9 years ago

    Indeed.

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