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Do I have a legitimate argument for a discount? - 10 Points?
Recently I sent my computer for servicing at Staples Business Depot. It turned out that it had a fried video card or something of the sort, and would cost about $250 - $300 to replace (Plus the cost of the diagnostics, another 50 or so dollars)
I gave the go-ahead for the replacement on december 21st, but the told me that they would close for the holidays on the 22nd, so my computer wouldn't even be touched until they got back (Dec 28th 28th) Fine. Understandable. "How long will it take?" "About five Business days.
7 Business days later I went to the Staples to see what was up, as I had received no call for pickup. It turns out they where still waiting for the video card. It is now the 19th of january, and only yesterday did I get a call saying they got the card, and I can expect to pick it up on monday.
To make a long story short, do I have any grounds for a discount? I waited almost four times the estimated time. However, I was never told 'yes, it will be exactly five days' , nor did I get anything in writing (It was over the phone)
Bonus: how do I ask politely? I don't want to be rude. The people at that store are REALLY nice, and I know it's not their fault. (They outsource their computer repairs)
2 Answers
- ☮ Ƹ̵̡Ӝ̵̨̄Ʒ ☮Lv 69 years agoFavorite Answer
Before you leave to go pick your repaired computer, call the store and ask if the manager is in the store and that you would like to speak with them alone when you get there. Walk in with a positive attitude and smile and go to the appropriate counter then identify yourself and ask to please speak with the manager.
Plead your case by stating the dates you came in, talked to personnel and then just ask if your inconvenience is something the store feels like can be compensated for either by money off the repair cost or a gift card for future sales. If the manager is smart, they will jump on the gift card idea because you will almost always spend over the card amount. If it was me, I'd want a bunch off the cost of the repair.
Source(s): Previous store manager