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Could you please help with this computer question?

I don't have microsoft office, free trial ran out, last night i needed to amend my cv so i transferred the document to mu usb stick and then plugged the usb into my sisters computer as she has office word, I changed my cv saved back to my usb and plugged it into my laptop,

Now i have big problems with my laptop, it has taken me about 15 attempts to get yahoo answers up and when ever i try to bring up a web page it says unable to connect, then when the yahoo home page does comes up, the entire page is in a strange format all the symbols writing and everything on yahoos home page is all down the left hand side of the screen and all listed underneath each other it is driving me mad, I spent all day filling a application form out that has to be into today and i can't log on into my application account on their website, they have sent me a link in my email but it does not work

Can anybody please help?? i have norton anti-virus and i have scanned my cv document but it says its all fine?

4 Answers

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  • Anonymous
    9 years ago
    Favorite Answer

    It may be worth while for both you and your sister to scan your computers entire hard disk(s) in case an infection was transferred to your computer from her computer via the flash drive (USB stick/pen). The flash drive itself should also be plugged into one of the computer's and scanned.

    Try this:

    Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.

    If that's successful, download and run TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits:

    http://support.kaspersky.com/faq/?qid=208280684

    Regardless of the results, download the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode). This is a direct download link. Copy and paste it into your browser’s address bar, and press Enter.

    http://www.myantispyware.com/mbam

    After this, try rebooting normally. If that's successful, I recommend you run another full scan with MBAM. It will detect malware that wasn't running in Safe Mode.

    You should now delete TDSSKiller.exe, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.

    On a related note...

    You could download Open Office or Libre Office. Both are free, and I may be wrong, but I believe both can access documents created in Microsoft Office.

    You will see on this download link that as of April 2011, development of Open Office has been terminated. I'm not sure that's true, as it was purchased and renamed Apache Open Office...and this latest version is dated 10th May, 2012.

    http://www.filehippo.com/download_openoffice/

    Now for Libre Office:

    http://www.filehippo.com/download_libreoffice/

    This link may prove useful, if you decide to download Libre Office:

    http://www.libreoffice.org/get-help/installation/w...

    Hope this helps.

  • Anonymous
    9 years ago

    Do a scan with malwarebytes: http://www.malwarebytes.org/

    You could have caught something off your sisters laptop.

    Norton is rubbish, buy kaspersky (the best and under £20 on amazon)

    You should download open office for opening Microsoft files for free: http://www.openoffice.org/

  • LDP
    Lv 6
    9 years ago

    Firstly go to the internet café or a friend's house to send the CV. Then use MalwareBytes to scan your entire computer for viruses/malware. If that does not work, then try a normal System Restore.

  • 9 years ago

    Is it opening webpages as a text documents?

    Check the default program for opening webpages - it should be a browser like Internet Explorer instead of a text editor like NotePad or WordPad.

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