PLEASE HELP! =[I think i have a virus but my anti-virus cant detect anything?!?!?!?

Question

I'm pretty scared now for my computer i have just bought a desktop that is two weeks old & i know for a fact it shouldn't be doing what it is for being a new pc. I do full system scans twice a day and "apparently" my pc is secure but i know for a fact it is NOT!.. My anti-virus i use is Norton .. it was a deal i got with the computer.. i have been looking online and it's 50/50 that Norton is good or bad. What freaked me out not long ago is my screen just flashed and then one minute later it flashed again.. for the past week i would say it has randomly freezing for around 30 seconds.. and no computer should do that especially a new one.. i bought it from PC World it's an Advent ... i'm like super freaked out.. i don't know how many computers/laptops i have had in the past that have been broken by a virus so hopefully i can get this fixed before something worse happens.. PLEASE HELP!! =[

Anonymous · Accepted Answer

Try this:

Firstly, boot your computer to the Safe Mode menu screen. You do this by repeatedly pressing F8 as soon as you boot up. Once there, use the arrow keys to highlight Safe Mode with Networking. Continue to boot from there, by pressing Enter. You will now see some drivers being loaded. There will be a pause at some point. This usually lasts for no more than 30 seconds.

If that's successful, download and run TDSSKiller.exe from Kaspersky Lab. It's tiny, and takes just a minute to run. It hunts down and kills a specific family of rootkits:

http://support.kaspersky.com/viruses/solutions?qid=208280684

Regardless of the results, download the free version of Malwarebytes' Anti-Malware (MBAM). Install it, get updates and run a full scan (still in Safe Mode). This is a direct download link. Copy and paste it into your browser’s address bar, and press Enter.

http://www.myantispyware.com/mbam

After that, boot normally and run another full scan with MBAM. It will detect any malware that wasn’t running in Safe Mode.

If the problem still exists, download and run the free Kaspersky Virus Removal Tool:

http://support.kaspersky.com/viruses/utility

You should now delete TDSSKiller.exe and the Kaspersky Virus Removal Tool, as updated versions are often made available. Malwarebytes' Anti-Malware can be easily uninstalled, should you wish to do so, but it may prove to be beneficial in the future.

If these scans find nothing, it's very likely there is nothing to find.

Hope this helps.

Carlos · Answer

Go to safe mode with networking, download Malwarebytes free, quick scan, then if nothing pops up either use Windows Manteinance/Find Performance Problems and as a final resort,

Factory Reset.

slife · Answer

humorous I in basic terms responded yet another question approximately this swell "antimalware well-being care provider" See my source in case you will get to it, possibly on yet another pc if attainable in case you won't have the capacity to restoration this in risk-free mode or another mode reinstalling abode windows is in all probability your maximum suitable and probably purely answer good success!

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PLEASE HELP! =[I think i have a virus but my anti-virus cant detect anything?!?!?!?

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