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Anonymous
Anonymous asked in Food & DrinkCooking & Recipes · 8 years ago

tesco application form answers.?

*Question 1

You are refilling a section of shelves in the store which you need to have completed before your break. Your manager approaches you and asks you to take your break an hour earlier as one of your colleagues needs to leave early today.

Answer A: Agree to change the time of your break and ask if a colleague can finish refilling the section.

Answer B: Tell your manager that you cannot change the time of your break as you need to finish refilling the shelves.

Answer C: Agree to change the time of your break and check with your manager that you can finish refilling the section after your break.

Question 2

You have been serving at the checkout during your shift. It has been a quiet morning and the store has not had many customers. There are no customers waiting to be served at your checkout. A customer on the checkout next to you is struggling to pack their shopping

Answer A: Leave your checkout and help the customer to pack their shopping.

Answer B: Find a colleague to help the customer to pack their shopping.

Answer C: Take the opportunity to have your break while there are no customers to serve.

Question 3

You are refilling shelves when you notice a customer putting products in a bag that they are carrying rather than a basket or a trolley. The customer could be intending to pay for the products at the checkout but you are unsure.

Answer A: Do not approach the customer and assume that they will pay for the items when they get to the checkout.

Answer B: Go and tell a colleague what the customer is doing and that you think they are shoplifting.

Answer C: Make the customer aware of the staff presence in the store by approaching them and asking if they would like any help.

Question 4

You are just about to go on your lunch break. A customer asks you to help them with their shopping. Helping the customer will mean taking a shorter lunch break.

Answer A: Quickly tell the customer where the main products are and go on to take your lunch break.

Answer B: Help the customer with their shopping and ask your manager if the time of your lunch hour can be changed to later because you were helping a customer.

Answer C: Tell the customer that they should find another member of staff to help as you are about to take your lunch break.

Question 5

You usually work in the fruit and vegetables section but the clothing section will have a shortage of staff for three days next week. Your manager asks you to work in the Clothing section while they need the extra help.

Answer A: Spend a few hours making sure you understand the new tasks that you will be doing in the clothing section.

Answer B: Find a colleague to replace you in the clothing section as you would be uncomfortable working somewhere you have not worked before.

Answer C: Hope that you will understand the new tasks in the clothing section when you start.

Question 6

Your manager asks you to cover your colleague’s work as they are off sick. You already have a full day’s work planned.

Answer A: Agree on the most important tasks for the day with your manager.

Answer B: Finish your work first and then fit your colleague’s tasks in if you have time.

Answer C: Concentrate on the tasks that are your normal daily responsibilities

Question 7

You are cleaning up spilt yoghurt which, if left, could be dangerous for customers. A customer asks you to help them to take their shopping to the checkout.

Answer A: Tell the customer that you cannot help them because if the spilt yoghurt is not cleaned up it could cause an accident.

Answer B: Ask the customer to wait while you find someone else to finish cleaning up the spilt yoghurt so that you can assist the customer.

Answer C: Tell the customer that you would be happy to help them with their shopping once you have finished cleaning up the spilt yoghurt.

Question 8

You have just returned from your break and are about to start refilling the sweets aisle when a customer approaches you to complain that the apples they bought tasted very bitter.

Answer A: Listen to the customer’s complaint so that you can decide on the best way to help the customer.

Answer B: Suggest that the customer goes to Customer Services as you have been asked to refill the Sweets aisle.

Answer C: Ask the customer to wait while you go to find a manager to help them.

Question 9

You have a long queue of customers waiting to be served at the checkout. While you are scanning a customer’s shopping one of the products does not scan properly. You need help to find out the product’s price but your colleagues are serving other customers.

Answer A: Apologise to the queue of customers while you alert your team leader and offer to help the customer to pack their shopping.

Answer B: Suggest that the customers in the queue may want to use another checkout while you wait for a colleague to help you.

Answer C: Suggest that the customer leaves the product if they want to be served quickly.

17 Answers

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  • 8 years ago
    Favorite Answer

    Answer C: Agree to change the time of your break and check with your manager that you can finish refilling the section after your break. - shows that you can communicate with management and that you take responsibility for your work

    Question 2

    You have been serving at the checkout during your shift. It has been a quiet morning and the store has not had many customers. There are no customers waiting to be served at your checkout. A customer on the checkout next to you is struggling to pack their shopping

    Answer A: Leave your checkout and help the customer to pack their shopping. - Shows that you are good at customer service and proactive

    Question 3

    You are refilling shelves when you notice a customer putting products in a bag that they are carrying rather than a basket or a trolley. The customer could be intending to pay for the products at the checkout but you are unsure.

    Answer C: Make the customer aware of the staff presence in the store by approaching them and asking if they would like any help. - Shows good communication skills and good customer service. You might want to highlight That you would also go for option B after doing C.

    Question 4

    You are just about to go on your lunch break. A customer asks you to help them with their shopping. Helping the customer will mean taking a shorter lunch break.

    Answer B: Help the customer with their shopping and ask your manager if the time of your lunch hour can be changed to later because you were helping a customer. - Shows customer service and proactivity, and a dedication to the role.

    Question 5

    You usually work in the fruit and vegetables section but the clothing section will have a shortage of staff for three days next week. Your manager asks you to work in the Clothing section while they need the extra help.

    Answer A: Spend a few hours making sure you understand the new tasks that you will be doing in the clothing section. - shows that you can learn new skills and that you are a good team player.

    Question 6

    Your manager asks you to cover your colleague’s work as they are off sick. You already have a full day’s work planned.

    Answer A: Agree on the most important tasks for the day with your manager. - shows teamwork and prioritisation skills.

    Question 7

    You are cleaning up spilt yoghurt which, if left, could be dangerous for customers. A customer asks you to help them to take their shopping to the checkout.

    Answer B: Ask the customer to wait while you find someone else to finish cleaning up the spilt yoghurt so that you can assist the customer. - Shows customer service and attention to health and safety.

    Question 8

    You have just returned from your break and are about to start refilling the sweets aisle when a customer approaches you to complain that the apples they bought tasted very bitter.

    Answer A: Listen to the customer’s complaint so that you can decide on the best way to help the customer. - Shows good communication and customer service.

    Question 9

    You have a long queue of customers waiting to be served at the checkout. While you are scanning a customer’s shopping one of the products does not scan properly. You need help to find out the product’s price but your colleagues are serving other customers.

    Answer A: Apologise to the queue of customers while you alert your team leader and offer to help the customer to pack their shopping.

    Answer B: Suggest that the customers in the queue may want to use another checkout while you wait for a colleague to help you.

    Tricky one could be either of the above - the first shows customer care while the second shows problem solving ability.

  • ?
    Lv 4
    5 years ago

    Tesco Application Form

  • Anonymous
    4 years ago

    1

    Source(s): Paying Bills Writing http://givitry.info/WritingJobsOnline
  • 4 years ago

    Tesco Career

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  • 6 years ago

    @Nana Lamb - what a pretentious, arrogant, narcissistic little f*** you are. Some of these questions are worded terribly and badly thought out. Many of these answers should not be mutually exclusive, so it is hard to know exactly which the employer considers the 'right' answer, as some of them have multiple 'right' answers. The guy is just asking for help in clarifying some of this - you don't have to get on your pathetic high horse thinking you're making some kind of impressive, profound point about how the guy shouldn't be asking for help - you're an ***.

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  • Anonymous
    5 years ago

    For the best answers, search on this site https://shorturl.im/awRmb

    hiya yes i remember these questions well! it says you should be able to fill it out in about 15mins but it took me about 3hours!! i filled it out as honestly as i could and im not the smartest of people and i got an interview and got the job! it was last xmas at a new store opening in newtown, powys i was there for 8mths then they laid me off! so now im jobless again! i hate to put u off but the interview was much worse for me than the application! but i couldnt of done too bad as i thought i had cause i got the job! i thought i did terrible in the interview i didnt know what to say for most of it! but as to the application it is actually a test and you do need to pass to get to the next stage as because of all the apps they get this is there way of sorting out people who are suitable and not suitable. I know this because i asked!! there are no right or wrong answers, all you can do is put what you think is the right thing to put, theres no point in me telling you what i put cuz we are probably comnpletely different! there are some questions that are actually the same as other questions just put differently! one thing i remember that i said in the interview and is one of there things is 'treat people how you wish to be treated' they said that quite abit in the induction,there main phrase is 'every little helps' so make sure you remember that, even small things that you think doesnt matter do, they pride themself on excellent customer service so remember that when your filling out the application aswell.what job are you applying for? i was on the checkouts so try to answer what you think they would want to hear for someone working in the area you want to work in. What i would do is go away for a good few hours and come back to it fresh answer them as quick as you can without thinking about it too much (do it in rough first) thats what i ended up doing i went back to it the next day, i asked for help from my parents but the answers they said to put didnt suit the sort of person and worker that i am. dont worry to much about it all you can do is your best and if you dont get an interview its not the end of the world there are other jobs with much easier application forms! lol, also i put a copy of my c.v in with the application to make it stand out and i changed it to suit the job i was applying for and i have worked in morrisons,somerfield and lidl so that also helped the fact that i had experience but saying that there was alot of people who had never worked in a supermarket before.Another thing they look for is someone thats friendly,helpful, understanding etc (sorry im just writing things i remember as i go along!) i cant think of anything else but i hope this helps a little! it should be abit more than robert d,lol, if you have any questions feel free to contact me and i'll try to help you! thanks lianne :)

  • Anonymous
    6 years ago

    Rather aggressive wouldn't you say Nana? Even copying answers every application will be unique, as long it isn't all multiple choice questioning.

  • 4 years ago

    On the plant it is just a fruit, off the herb this can be a vegetable

  • 4 years ago

    3

    Source(s): Secrets of Great Investments http://teres.info/TheTradingCode/?M9m2
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