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Anonymous
Anonymous asked in Yahoo ProductsYahoo MailPassword and Sign In · 8 years ago

I need to find my old password to my yahoo e-mail account?

Someone hacked in to my yahoo e-mail address and changed my password and I want to know what the old password is or what the person who hacked in to my account changed my password to?

2 Answers

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  • ?
    Lv 7
    8 years ago
    Favorite Answer

    There is absolutely no way to discover either your old password or the one the hacker has substituted. Passwords are even encrypted from Yahoo staff - nobody can retrieve them at all. However, if the password has been changed, there are ways to regain control of your own account.

    When the password doesn't work and/or the security questions have been changed, go to https://edit.yahoo.com/forgotroot/

    In case of a hacked Yahoo account, where you cannot sign in, (a changed password and/or secret questions), the Account Verification department offers ways to contact them:

    1. Call 866-850-4303 toll-free (Open 7 days a week, 6 a.m. - 6 p.m. Pacific Standard Time) Be prepared for a VERY long wait, even hours ...

    2. After filling in your ID and password as usual, click the proper category of 'I can't sign in' [Account compromised] to send an email with all of the information an agent needs to respond within 12-24 hours, hopefully. The E-Mail address for Yahoo! Customer Care is: <cc-advoc@yahoo-inc.com> or <mail@cc.yahoo-inc.com>. Change the links to your own country ending if the account is not from the US.

    - Give them your identity using your country, and the same alternate email address or mobile phone number and Security Questions and Answers that you provided during registration or the last time you edited. You might also be asked for your birthday, ZIP or postal code at the time you last updated.

    Check your alternate e-mail for a response. Sometimes the mail will be found in the Spam folder instead. If you didn't register an alternate e-mail address or mobile phone number previously, you will be out of luck, and can only use the direct phone line method.

    3. Read the Yahoo Mail Blog entry for December 8th, 2011 for all possible steps, including if you forgot or do not have secret questions and answers ...

    http://www.ymailblog.com/

    4. Once you regain control of your account, change ALL security settings, starting with the alternate e-mail address FIRST so the hacker won't be notified - password, secret questions and answers too. Make the password at least 12 characters long with mixed symbols, and invent your own secret questions which nobody could guess ...

    See http://strongpasswordgenerator.com/ for more tips on creating a strong password (and what NOT to use) OR http://www.informationweek.com/langa-letter-how-to...

    Answers is a Jungle

  • 7 years ago

    res@TA&ur3ant

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