Yahoo Answers is shutting down on May 4th, 2021 (Eastern Time) and beginning April 20th, 2021 (Eastern Time) the Yahoo Answers website will be in read-only mode. There will be no changes to other Yahoo properties or services, or your Yahoo account. You can find more information about the Yahoo Answers shutdown and how to download your data on this help page.

Why doesnt motorola dsl modem 3360 connect to internet?

So the old dsl modem I had stoped working so I bought a motorola dsl 3360 I have At&T high speed internet and connected it.to computer i open the browser and adjusted the new modem and after that I can't get internet service and i also use a netgear wireless router so what do I do to get internet service the motorola modem cable is connected correctly with netgear router

4 Answers

Relevance
  • ?
    Lv 7
    8 years ago
    Favorite Answer

    Actually, with DSL service, you don't need to provide the mac address or serial number to your provider. However, the fact that you "think" your old modem died, and this new modem doesn't work either, leads me to believe the problem is with your internet service, not with either of the modems. Call your ISP and tell them your service is out. They'll fix it. Easy as that.

  • 6 years ago

    This Site Might Help You.

    RE:

    Why doesnt motorola dsl modem 3360 connect to internet?

    So the old dsl modem I had stoped working so I bought a motorola dsl 3360 I have At&T high speed internet and connected it.to computer i open the browser and adjusted the new modem and after that I can't get internet service and i also use a netgear wireless router so what do I do to get...

    Source(s): doesnt motorola dsl modem 3360 connect internet: https://tr.im/jDLjd
  • Anonymous
    5 years ago

    The 3360 is not wireless enabled. You will need a wireless device that connects to the modem/router for it to communicate with your laptop via wireless.

  • DrDave
    Lv 7
    8 years ago

    AT&T doesn't know you bought a new router Forrest. Call THEM! They can't connect to it without knowing the mac address.

Still have questions? Get your answers by asking now.