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I can't get through to one of my e-mail accounts. My password doesn't work.?

1 Answer

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  • Noah
    Lv 7
    8 years ago
    Favorite Answer

    Hello,

    It sounds like you may be seeing a prompt called "Second sign-in verification," which is designed to protect your account from unauthorized access. Please review the following article:

    "Confirm your identity" pop-up message"

    http://help.yahoo.com/kb/index?page=content&id=SLN...

    I see that you have been able to access your account recently; however, if you continue to have any trouble you can contact the Account Security team by filling out the following Help form:

    http://io.help.yahoo.com/contact/index?locale=en_U...

    Please submit a request on this issue by selecting Yahoo! Accounts as the product, suspicious activity as the category, and received security warning prompt as the subcategory.

    Note: Be sure to completely fill out the help form so that the support team has all of the information necessary to assist you.

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