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Need help with Wacom.com downloads?
So I just got a Intuos Pen Tablet for Christmas. So today I went on the website to download my free software that comes with it and did the Sign Up and Registration. Then I chose the products I wanted to download (Autodesk Sketchbook Express and ArtRage 3 Studio) and clicked Download on the first one. For about ten minutes it was loading and I was starting to get impatient, so I went to Download on my computer and I couldn't see any trace that the thing was downloading at all. It just keeps loading! And it says I only get two chances to download it, so I don't want to use those up and be stuck.
When will it start to download? Do I need to do something? Should I just wait a while?
Thanks, Mujer Alta. I have installed my tablet and it works just fine. But my problem is really the downloads. They don't seem to be downloading. The page just keeps loading.
1 Answer
- Mujer AltaLv 77 years ago
Be sure the tablet is installed on your computer. To "install" it, install its driver
A lot of people get tablets for Christmas so today and the next few days there's going to be a load on Wacom's servers. You're going to have to be really patient if you plan on downloading the software this week. I'd wait a few days to download the software just to lessen the likelihood of something going wrong with the download.
If you continue to have problems, contact Wacom's Technical Support.
http://us.wacom.com/en/support/contact-support
And, if you do contact them, also prepare to be very patient.
(Next time, ask for a tablet for your birthday:-)
