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can i factory reset an galaxy s4 using a computer?
my screen is broken and i have a few things i had locked in a app and credit card numbers and things that i dont want to send to samsung when they fix it i cant find them when searching so after backing up my stuff i would like to wipe my phone before sending it in is there any way i can do this without seeing my screen or kies (the tech guy said my s4 was not supported)
21 Answers
- 7 years agoFavorite Answer
Yes you can. It is simple, but since you're screen is not functional, it might be troubling. I'll give you a way to reset it with your hard keys. Follow, precisely. To ensure you that this works, I used my father's S4 to follow the steps (just to make sure, don't want to cause you trouble). Follow the steps:
1. Turn off the device.
2. Press and hold the following key say the same time:
- volume UP key (it should be up)
- home key
- power key
3. When the phone vibrates release the POWER key, but keep on holding the other two.
4. Then just count till 5 and release all keys.
5. Press the volume down key 3 times ( do it slowly so you won't mess it up, only and only 3 times)
6. Press the power button once ( press not hold, careful)
7. Press the volume down key 7 times.
8. Press the power key once. (Now everything is wiped out, but based on the information on the phone, it'll take time. So if you've got more data to wipe out it'll take longer. Wait for 20 secondjust i case)
Source(s): I'm sorry but I have to type step 9 here (I'm using my phone and I am limited to only 1000 characters) 9. Press the power key one last time for reboot. MY DAD IS GOING TO KILL ME. LOL I WIPED OUT HIS DATA TO HELP YOU. LOL HAHAHA. ANYWAY, if you need any other help contact me :) By the way I uploaded a picture, so you could trust me :) - Anonymous5 years ago
Well you could restart it. Hold the power button until menu comes on and a press the restart button. Hopefully it will work.
- 6 years ago
IT WORKED! thanks. used samsung kies to verify. initially the phone was registered to my name and was locked. after this reset, the phone was named to its model and was unlocked.
- 6 years ago
hell yeahhh you da man now i can sell my phone without the 100 pornos i made with me and my girl :P
