Yahoo Answers is shutting down on May 4th, 2021 (Eastern Time) and beginning April 20th, 2021 (Eastern Time) the Yahoo Answers website will be in read-only mode. There will be no changes to other Yahoo properties or services, or your Yahoo account. You can find more information about the Yahoo Answers shutdown and how to download your data on this help page.

?
Lv 5

Do I need to buy a new wireless router?

I have a D-Link WBR-1310 wireless router and Eastlink DSL internet. The internet has been running very slow (0.01Mbps download speed) so I called a technician from Eastlink to come out and test my line. We've concluded that there's nothing wrong with the modem, and the problem may be with the router. The technician reset it to its default settings, re-configured the PPPoE settings for the modem and still it's running very slow. It runs slow on all of my wireless devices (2nd gen Apple TV, Samsung Galaxy S2 smartphone, HP Envy dv6-7250ca laptop and PlayStation 3) but when I connect the Ethernet cable directly from the modem into my laptop, my Apple TV and my PS3, the connection runs at top speed.

Do you think I need a new router? It was working fine a couple of months before my service got cut off. It's been unplugged since then, so I don't really know what could cause it to stop working.

Update:

Why would anyone bother to have dial-up internet nowadays? And darrenforster99, thank you for your answer. The Eastlink technician reset the router to its default settings (SSID: dlink, unsecured connection) and it's still running very slow. I noticed the router was set to broadcast on Channel 6, so I'm thinking of trying a different channel. It's sitting out in the open so I'm not sure what could be causing the interference. Perhaps I should replace this with a Netgear router as well.

5 Answers

Relevance
  • 7 years ago
    Favorite Answer

    Sounds like the wireless section of the router is having problems. You haven't got anything near you that could be interfering with the wi-fi frequencies?

    0.01mbps seems a really slow speed, especially if it's running at full speed plugged in, at a guess I would have said it's dropped into 802.11B mode rather than G or N but 0.01mbps is even slower than B mode. 802.11b is 11mbps, 802.11g is 54mbps and 802.11n is 300mbps.

    A trick to try is to turn all the security off on the router (the WPA-PSK or WEP key) and then try connecting - Windows won't be too happy 'cos it'll warn you your connecting to an unsecure network - but it doesn't matter for a few minutes to test it. Try it then and see if it runs at full speed. If it does then the problem is with your security set up - sometimes radio interference can cause it problems when associating with the router. Try different security settings and see which one gives you the best speed.

    The other thing is I notice you said it's a D-Link router - I've never been a fan of D-Link routers myself. I had one which Vonage supplied to me with our VOIP phone system. There was so many bugs with it and D-Link kept promising to do a firmware update on it, and eventually Vonage got fed up of their promises to fix the bugs that they created their on V-Box and discontinued it. I've now got a Netgear router which works like a dream.

  • 5 years ago

    Get Wireless Router Help http://www.dlinkroutersupport.com/

  • 7 years ago

    It sounds like you have something interfering with your Wireless transmission. Or you could very possibly have a bad Wireless Router. Don't confuse yourself with wireless standards such as 802.11x, this simply refers to the amount of bandwidth\spectrum size of your antenna's wireless capacity. 300mbps just means it can transfer at a maximum 300mbps. Also something to keep in mind, DSL\Cable providers advertise internet plans up to 60mbps or even higher numbers. The most important thing to remember, you usually will never get the advertised speeds they offer, this is because you are sharing with the entire node\street block.

    Depending on how many people are connect to a node\MDU in your block it would be 60mbps / by the number of houses, + the number of computers\devices in each house that are connected to the internet.

    Now I will explain possible problems, and troubleshooting steps;

    I would check the channel number, I would change it to channel 11, usually it's default channel is set to auto, or 1. If your neighbor has a Wireless router on the same channel as yours, this could cause problems. If this doesn't fix your problem, I would perform a firmware update on your router, this will update the hardware capabilities of your router.

    If this doesn't fix your problem, go out an purchase a new Wireless Router, I would recommend a Cisco E1000 series. They are designed better than D-LINK's, If this doesn't work, return the new router and check your cabling in your house. Also, make sure you have filters on all of your phone lines if you are using DSL ISP.

  • ?
    Lv 4
    5 years ago

    Eastlink Speed Test

  • How do you think about the answers? You can sign in to vote the answer.
  • Anonymous
    7 years ago

    no if you have dial up

Still have questions? Get your answers by asking now.