Dentist office employees, would this be bad form?

Question

I had a 25 year old crown on a rear molar that cracked and needed to be replaced. There was very little tooth left. I asked the dentist if it would just be better to pull it. He said he thought he could save the tooth. So, I got a new crown. 3 months later, the whole tooth broke off and needed to be pulled anyway. Meanwhile, I am still paying for the very expensive crown and got to pay for the extraction, too! Would it be bad form to write my dentist and explain to him that this situation really upsets me? My $1500 crown is in the trash, but I still have to pay for it. I know he has costs, too, but I think some sort of credit is due. What do you guys think?

Angela · Accepted Answer

I would probably write it off, especially if you were polite in your letter. If you get nasty, I'd give it to my office manager and she'll get nasty back. If you ASK nicely for a discount, he may discount the fee. I would, but I'm a softie. (address the letter personal and confidential and the letter can only be opened by the doctor. that way the office manager who saves us from ourselves won't intercept. believe it or not, most of us went in to healthcare to help and will help you out. if he doesn't....)

A Hunch · Answer

The dentist said "I think I can save it" and you said "ok" knowing that it would not last forever.  You could have said "no, I'd rather just no deal with it anymore".

? · Answer

Not all procedures work, not all procedures last.

Some dentists would probably write off the cost of the extraction, but they aren't under any sort of legal obligation to do so.

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Dentist office employees, would this be bad form?

3 Answers