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Black after login (Windows 7)?
My computer recently had a virus. I downloaded AVG to remove it and it worked. From what I remember it removed a few Trojans. This is where the problem arises. Somehow the virus started to interfere with my xbox live connection. Before, I could turn it on and be connected to the live marketplace. During the virus and removal of the virus I could no longer do that. I would turn on my xbox and not be able to connect to the internet services. I thought a restore would fix this (note virus is already gone) so I restored about 3weeks previous time. Restore took entirely to long, longer than normal so I shut the computer down. Now when I power back on I login in and get a "preparing your desktop" message and after it's finished a black screen in which all I can do is control my cursor. Can someone please help
1 Answer
- ?Lv 57 years ago
When installing 7 let it get to the part where it reboots and goes to completing installation. When it restarts press f8 and boot the new install in safe mode. Let it load and you will get an error: don't press OK!. Press shift F10 and type "compmgmt.msc" and hit enter. When the computer management screen comes up go to device manager and disable the video card (not uninstall it). You will still get video so don't worry...continue the install as normal and this may solve if it is driver problem. There are so many issues, you could only find if your computer boots
