Sent 2 replacement products?

Question

Hi,

I ordered a DVD boxset online and it came faulty. The sellers replaced the box set but sent me two of the same box set over the space of 7 days; both were shipped to my name so it wasn't a case of wrong shipping address.

Upon receiving the 2nd replacement I opened it up. I was baffled, confused, bewildered and dare I say it, curious - why did I receive another box set; is something up here?

My problem is this: what happens now? Am I liable to pay for it because I opened it even though it wasn't my intention; I opened it mainly because of confusion. I hope they don't charge me for the 2nd one.

I emailed them to say what happened, so I'm waiting for them to reply (it will prob take until tomorrow before I get a response). What do you think? Do you think they'll leave it be and won't charge me? I offered to send it back even though it's been opened; I'm hoping honesty works in my favour. If so, I'll probably just give the DVDs to charity for them to sell; they're of no benefit to me.

? · Answer

Per the Federal Trade Commission, any item that is shipped to you that you did not order is yours to keep and they cannot charge you for it or ask you to return it.  This is to prevent companies from "accidently" sending you something and then sending a collection agency after you when you keep it.

But make sure you document everything because they may go back and charge your card/paypal, etc for it and then force you to fight them on it.

http://lifehacker.com/5969021/what-should-i-do-when-a-company-makes-a-mistake-in-my-favor

Maxi · Answer

You wait for the reply for the company, they wrongfully sent the order twice which you have not ordered and so are not liable to pay for, however you have offered to return it and it should be returned at their cost ( not yours).

Anonymous · Answer

check with the Federal Trade Commission

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Sent 2 replacement products?

3 Answers