Yahoo Answers is shutting down on May 4th, 2021 (Eastern Time) and beginning April 20th, 2021 (Eastern Time) the Yahoo Answers website will be in read-only mode. There will be no changes to other Yahoo properties or services, or your Yahoo account. You can find more information about the Yahoo Answers shutdown and how to download your data on this help page.

Toshiba Lap Top came back from Calif. Broken?

Sent Lap Top back to factory and when returned the original issue was fixed. However another issue was found when I received it back. They would not help me as it was a not a hard drive issue.

What it is now doing when I start typing the page scrolls back to the top, and blinking whatever moves also. I can hold the mouse to keep the pointer where I want it; however when I release the mouse the page returns to the top..Can a mom and pop store fix this? So far two cannot. Toshiba can't figure out what I am talking about. Never seen this issue, and they broke it..Please advise. This PC just out of warranty. Toshiba Satellite.

3 Answers

Relevance
  • Jed D
    Lv 5
    7 years ago
    Favorite Answer

    It sounds to me as if the techs that worked on your laptop in CA changed the setting of your touchpad to suit them while they worked on it and then didn't return it to the original settings. If this is true, the good news is that it's not broken but the bad news is that you'll need to go thru the touchpad settings until you've gotten it to your liking. Good luck.

  • 7 years ago

    For some reason, this problem sounds very familiar to me. Something I heard about but never experienced is an application might be "stealing focus" so to speak. You might want to google that to see if sounds like what's happening with you computer and how you can fix it. Again I never had this problem so I wouldn't know what exactly to do to fix it. The only other thing I can think of if it only happens when your using a web browser. In that case, someone might have changed some of the settings. Sometimes when you type somewhere in a web page the page will scroll to where you are typing.

  • Alan
    Lv 7
    7 years ago

    Sounds like a software issue to me. Just uninstall the touchpad software, reboot and then reinstall the latest version. Most laptops have Synaptics touchpad. If yours too, you can download from the link below.

    http://www.synaptics.com/en/drivers.php

Still have questions? Get your answers by asking now.