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Router/Modem Problem?

About a week ago I got my modem replaced because it stopped giving signal, didn't stop completely but the signal was either weak or non existent. But it was strange because about 5-6 weeks before it was replaced it was working just fine (a little). We got a new one and everything was back to normal, our phones and tablets were getting signals again. Does anyone know what caused the original problem with the modem or what may have caused it ? Btw it was in the garage and so is the new one now. Also would me moving it to a different location in the house give it the same problems as before ? Also If it helps the router is built into the modem.

7 Answers

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  • G
    Lv 4
    7 years ago
    Favorite Answer

    The other answers (Except for WilliamG) so far have addressed the problems associated with multiple users on a single access point. But there is another situation that you should understand that can affect your signal.

    The location of your Router/Modem. A garage may well be the worst place for it. Or at least as bad as a basement. A WiFi signal is affected by obstacles and electrical interference. (ie. walls; metal; motors; wiring; etc.). A garage has all of those things going for it. Plus! Each time you pull a car into the garage you are adding a huge interference to the mix. Since distance has a weakening affect on the signal. The Router should be centrally located, away from metal or electrical devices, and high off the floor, for best reception.

  • Anonymous
    7 years ago

    Call at our toll free to fix your problem with your router.

    Toll Free 1-866-244-4660 

  • 7 years ago

    Everyone needs to understand that the problem is fixed. I'm asking will it arise again if I move the modem to a different location in the house. Moving locations is what seemed to mess up the last router (either that or 4 years was its limit)

  • rowlfe
    Lv 7
    7 years ago

    Your router is not the problem, it is your connection to your ISP. If you are using wireless to connect to your router, you are on a party line. And a party line suffers from the "party line effect" which is a general slowdown of network traffic. There are two mechanisms that result in the slowdown. First: the wireless access point has a single transmitter, which means it can only talk to ONE connection at a time. The more connections (users), the slower ALL go as time is sliced into smaller and smaller chunks for each user. More users = slower traffic. Second: interference. Each user has the equivalent of a push to talk walkie talkie. You first listen and if the line is clear, you push to talk and move data. No problem. If the line is busy, you WAIT (moving NO data) and when the line clears, you push to talk. Again, no problem but there WAS that waiting time which slowed you down. The REAL problem arises when someone else is waiting with you. When the line clears, both of you try to talk, and interfere with each other, and neither gets through. So, after a timeout period and not hearing a reply, you do it again, and collide again, and again, and again, and again, until finally one of you gets out of sync far enough to hear the other transmit and is forced to wait again. During the traffic jam, NO ONE moves any data. Both of these mechanisms together make up the party line effect. If you are on cable broadband it gets worse since cable is nothing more than wireless being carried on a wire. Cable broadband is simply a really BIG party line but with a really high speed limit. The ONLY thing you can DO is reduce the load on your network. The data pipe to your ISP is like a one lane bridge with a fixed speed limit that alternates in direction. The more traffic you want to send across the bridge, the longer it takes for each user to get their data moved. Do you see how that works? This is networking 101. The ONLY way a party line comes close to that of a wire is when there is ONE user and NO competition for air time. BUT, add another user and your speed drops by at least half. Your neighbors COUNT if they use wireless. So, dump wireless in favor of wire to get rid of THAT party line and then cut down the number of users on the network that want to use the bridge to your ISP. You have absolutely NO other control over anything else. A different router will NOT change the performance of your network. Do you understand WHY that is the case here? I suggest you do a factory reset and start over in case you inadvertently stupidly screwed up the current configuration. Set it up _exactly_ like your ISP told you to when you first signed up for service. Do NOT fool around with any other settings unless told to by a certified network engineer.

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  • 7 years ago

    Your router is slower than molasses running uphill on a hot day.

  • 7 years ago

    Does you neighbors house have wireless also? and if so can you pick up their wireless signal from the garage? If someone else is using wireless and they are on the same wireless channel as you it will interfere with the signal. Try switching it to another wireless channel and see if that fixes the problem. Preferably to channel 1 or 11.

  • ?
    Lv 7
    7 years ago

    Where the modem is placed is extremely important. Trying moving it indoors and much closer to your computer.

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