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My account was locked after being hacked. It is now unlocked but I am still not receiving emails. How can I resume receiving emails?

1 Answer

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  • 7 years ago

    I am not receiving some or all emails - https://help.yahoo.com/kb/mail/SLN3517.html?impres...

    Hackers make changes to your account settings that can direct your incoming emails directly to your Trash folder or forward your emails to a different email address. The following articles can help you recover a hacked account.

    How to tell if your account was hacked - https://help.yahoo.com/kb/SLN2090.html?impressions...

    Changing your password is only one part of securing a compromised account. I would also recommend changing your security questions and answers. The article below shows the other settings to check.

    What to check when securing an account that has recently been compromised - https://help.yahoo.com/kb/mail/SLN3516.html?impres...

    Check for any unknown applications or website that have linked to your Yahoo account. These can be used to access your account. Delete any that you didn't activate.

    How do I manage external application and website connections? - https://help.yahoo.com/kb/yahoo-account/SLN2631.ht...

    Here is a link on restoring your emails, contacts, and other settings - https://help.yahoo.com/kb/mail/SLN2160.html?impres...

    If you are unable to change your password you will need to contact Yahoo Customer Care.

    In the US Call 1-800-318-0612

    International users Call +1-509-797-6330

    If you would like email support for this issue start here - https://io.help.yahoo.com/contact/index?page=home&...

    Select "Yahoo Account" for Product.

    Select "Suspicious Activity" under Topic.

    Select "Someone broke into my Yahoo Account" under Subtopic

    Click on the "email" link under Recommended Options.

    Fill out the form completely. The more information you provide the better your issue can be handled.

    If you use your Yahoo password at other sites you will need to change the password for those sites as well. You can also use a password manager like KeePass or LastPass to create and store strong unique passwords for the sites you visit. These programs can also save notes like your secret questions and answers to the password entries. LastPass can automatically log you in to any web site you have stored in its database.

    Here's some other tips for keeping yourself and your account safe.

    Make sure your anti-virus is up-to-date and run a full virus scan. I also recommend downloading MalwareBytes and run a full scan with this program also. I recommend that you run full scan with both programs on a regular basis.

    Safeguarding your Yahoo! Account - https://help.yahoo.com/kb/mail/SLN2080.html?impres...

    Activate Second sign-in verification

    Second sign-in verification - https://help.yahoo.com/kb/SLN5013.html?impressions...

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