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Is this paragraph grammatically correct? Urgent. Please help?
Dear Sir/Madam,
I have done an online purchase from my account (account no:xxxxxxxx) on 18th October amazon India and later that day cancelled the order and they refunded the amount back to my account on the same day. But I have not received that amount credited back to my account even after 10 days amazon initiated the refund. I have contacted their customer service department and they told me that they have already processed the refund on 17 October itself and they have given me a transcation reference number (xxxxx) and asked me to contact the bank and dispute the transaction as "refund never processed". When i tried to contact the banks customer service they refused to register the complaint and i have visited my home branch and they also refused to register a complaint on the issue. I request you to look into the matter and take necessary action locate my missing refund using the provided transcation reference number and credit it to my account as soon as possible.
Yours sincerely,
Name
1 Answer
- quatt47Lv 76 years agoFavorite Answer
I made an online purchase from my account (account no:xxxxxxxx) on 18th October via Amazon India and, later that day, cancelled the order and they confirmed that they refunded the amount back to my account on the same day. However I have not, as yet, had that amount credited back to my account after 10 days when Amazon, purportedly, initiated the refund. I have contacted their Customer Service Department and was advised that they had already processed the refund on 17 October, giving me a transaction reference number (xxxxx) and suggesting that I contact the bank and record the transaction as "refund never processed". When I tried to contact the bank's Customer Service Department they refused to register the complaint and I also visited my home branch with a similar response. I request that you investigate the matter and take the necessary action to locate my missing refund, using the transaction reference number details, and credit my account as soon as possible.
