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Amby-Dextra
Lv 4
Amby-Dextra asked in Computers & InternetSoftware · 5 years ago

Problems installing Windows Live Essentials after PC refresh?

After refreshing my computer, it went from 8.1 to 8 (I think) with Movie Maker Live gone.

I haven't upgraded yet.

I downloaded and attempted to install Live Essenstials but it says it can't.

Microsoft's website says I need to turn on Window's Firewall.

The problem is I can't.

I have Norton 360 Premier that has its own firewall and won't let me switch to Window's one.

Turning the Smart Firewall off still doesn't allow me to turn on Windows Firewall.

I also think the problem is the Live Essentials haven't been properly uninstalled and left some junk behind.

Windows Live Essentials doesn't appear in the Control Panel Programs and Features, though.

I also found something called CCleaner but don't know how to exactly use it.

My questions are:

Do I have to completely remove Norton to turn Windows Firewall on?

Are there files and folders I can delete myself specifically for Movie Maker Live (and photo gallery since they're apparently a pair)?

And how do I use CCleaner for Live Essentials leftovers? I fear I'll accidently permanently delete important stuff.

Any other help would be appreciated. Please and thanks.

Update:

Boy, I just want my Movie Maker Live back but I'm finding all sorts of problems.

I tried upgrading to 8.1 but I need to first do updates.

Windows Update is not working for me. It says "Windows could not search for new updates" with the code 800F0922.

I restarted the BITS and Windows Update, restart the computer, did "Fix Problems with Windows Update" but nothing is working...

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2 Answers

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  • Anonymous
    5 years ago

    I use Windows Live Essentials and not had a problem like that for years (way before your current OS).

    1) Why would you go to Win8 from 8.1? Win8 was poor for non tabletty PCs. Win8.1 was a fine OS for most people, and the only reason I don't still have it is that now with the Nov15 update Win10 is better.

    2) After the refresh did you re-start again?

    3) If you had to reformat your PC, go to 8.1 again before installing Live Essentials.

    4) I have never needed CCleaner for any Windows Live Essentials reason. It should be a last resort. Messing with registries etc is for experts and can cause problems.

    5) I *have* had problems with Norton. Shut it off (including it's firewall) completely. Enable (even if only temporarily) only Microsoft's Windows stuff. Try again.

    6) Use the custom installer for Live Essentials, as some of the programs/applications are no longer properly supported. E.g. I mainly use WLE for the email client and a ropey movie maker.

  • Daniel Freden
    Lv 4
    5 years ago

    Click the Start button Start button. In the search box, type Windows Firewall, and then, in the list of results, click Windows Firewall.

    In the navigation pane, click Turn Windows Firewall on or off.

    For each group of settings shown, select Turn on Windows Firewall, and then click OK.

    Try again to download and install the programs you want from Windows Essentials.

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