Trying to transfer tracfone number and service to another tracfone, but it's not working!?

I bought a new phone recently, and I went to Tracfone's website and went through the whole process of transferring...and then right as it was about to confirm, my internet died. So I don't know if it worked, and their website is so confusing and full of glitches, I can't figure it out.

My old phone now says that the SIM card is unregistered, so I can't make or get calls on it, but my new phone doesn't seem to be receiving calls or texts either. I tried calling them just now, but their office is closed, and there's no way to email them. Their live chat option is done by the time I get home from work.

This is kind of serious--this is my only phone, and it's the only way people get in contact with me. I need my phone to work within the next few days. Any suggestions??