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Purchase on eBay says purchase may be from a compromised account?

So I made a purchase for an Xbox One S and I paid already $282 USD and 2 days later I get a message from eBay saying "... We’re writing to let you know that an unauthorized third party may have accessed the seller’s account to list this item. The item has been removed from the site, and the transaction was cancelled. We ask that you take the following precautions:

- If you already paid for the item, you may be protected by eBay. Open a request with the Resolution Center and choose, "I bought an item. I haven't received it yet." You can access the Resolution Center by visiting:

http://resolutioncenter.ebay.com/

- If the transaction doesn't qualify for eBay’s protection, please immediately contact the payment service used to request a refund.

This is only my second time buying from eBay so I don't know am I getting my money back or the purchase because when I follow the steps it only says to contact the seller.

5 Answers

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  • Kini
    Lv 7
    5 years ago

    You are lucky Ebay has Security Dept to prevent you from making a bad deal. I would call Ebay on the phone and get a clear answer. If you paid for the item, open a case for Item Not Received and Ebay will grant you a refund. Within 30 days I believe.

  • Anonymous
    5 years ago

    If you already paid for the item, you may be protected by eBay. Open a request with the Resolution Center and choose, "I bought an item. I haven't received it yet." You can access the Resolution Center by visiting:

    http://resolutioncenter.ebay.com/

    You have to do that. You got scammed and bought from a scam seller. You go to the Resolution Center and open a request saying "I bought an item. I haven't received it yet." and Ebay will refund your money

  • 5 years ago

    Start the resolution case.

    It may be that ebay is mistaken, ando your purchase turns up.

    If they are wrong, then you will get a refund, but give it a few days.

  • 5 years ago

    contact ebay

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  • 5 years ago

    You might be getting scammed

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