Was i in the wrong?

Question

Today at work there was a rude customer, she brought up two items one was priced and the other wasn't. well the other cashier asked if they were both the same price and I said no they were gonna be each that price that was marked on the one item. The customer threw a fit saying that we should honor the price that's on it and such. Well she came back again to buy the same items but she calls corporate office to complain so I had to honor that price for both items. Well, she came back and apologized for being rude but then tells me she's sry if I was having a bad day. I wasn't having a bad day she was flat out a rude customer. So I was talking to other cashier about what was said and the customer heard me and called corporate office again. I got written up for it, when I wasn't being rude. There was even a witness that saw rude the customer was in the beginning.

Pearl L · Answer

i dont think so, i think she was

, · Answer

Yes, you were wrong.  Never talk about the customer.

Toby · Answer

You sound rude and entitled

LiverGirl98 · Answer

While your frustration at this customer's rudeness made sense to you, you received an apology so any more conversation about this matter needed to be done in private, away from the customers.  You were caught out complaining and hence, the call to your Corporate office.

? · Answer

Yeah you were being rude.   The customer apologizes to you and that should have been the end of it.   You took it further to complain to your coworker about that customer and she heard you.    You are in the wrong here.

? · Answer

When you work with the public, you WILL run into rude people.
And no, you should NEVER talk about the customer when they are within earshot.
Sadly, it doesn’t matter HOW rude the customer is … you have to take that rudeness and respond with a smile and with politeness.

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Was i in the wrong?

6 Answers