What would a concierge in a senior living facility do?

ours don't really do shet. they sit at a desk all day, answer calls, make calls to staff to let them know someone is here or w.e. and answer questions from guests or residents. our concierge is old. they typically rude af too a lot of our staff in our retirement home is extremely rude. 

im a mellow person but trust me they so rude that i just tell um off now. like dont come up in the kitchen and disrespect us like that and ask for food. 

Concierge help seniors do what their clients are too busy or unable to do by themselves, they help clients with whatever challenges come their way

check your ids and kick you out if you don't have any relatives there.