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Lv 7

Why does my phone keep saying: file not supported of formated, when trying to play music?

I have an Altice S62, which is from sfr in France and is equivilent to the samsung phone.

It is a great phone, accept I have terrible trouble with playing music. I downloaded a player, which I have used with my old phone very well, but often get: this file is not supported or formated. Sometimes I can override it and other times, I restart my phone and it is ok again.

The thing is, if my music is not supported, shouldn't it not play at all?

3 Answers

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  • ?
    Lv 7
    9 months ago
    Favorite Answer

    Either the files are corrupt, you can simply erase the old ones and put them back on the phone.

    If the music is on an SD card, the card may be failing and it needs to be replaced.

    The phone is a fairly low-end device and it could have difficulties with higher bitrate or sample size files.  

  • ?
    Lv 7
    9 months ago

    Players use software bits called codecs. Codecs are proprietary. Codecs are a Pain in the *ss. Unless you know what you are doing, downloading codecs can give you a virus. Codecs are a Pain in the *ss.

  • 9 months ago

    Download VLC media player

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