Do you think the comments off of YouTube comments are proof of the decivilization of society?

Or am I missing something here? Are these children or grown adults that comment off of YouTube comments?  For example, I watched a video about helping the homeless, the comments were lovely, you would have one that would mention that they feel it's sad, what parents do to their children. Okay, granted, the big issue is not that the apparent did something it's that she didn't have resources so instead of the comments saying well, if we could build up resources to help single women who are struggling that would be best but instead they say things like " oh, like youd give your child the world!"  Bol, it makes no sense, why not attempt to solve a problem instead of tearing each other apart but I have discovered that most every single comment off of YouTube comments just attempt to tear apart everyone there, even people who hardly disagree with them. Does anyone realize that they are trying to watch these videos to help other people but yet the responses are just about proving miscellaneous points and never actually doing anything? Am I missing something?