Why are there so many "technicians" that really have no clue what they're doing?

Question

I live in a private company headquarters, and they say they hire reasonable technicians. A guy comes in today to fix the cable box.He replaces the box he received from Comcast and leaves with the box not functioning. He also replaced the remote, which doesn't even work with my TV, so now I can't use internet either. Go figure.

I know he wasn't Comcast, but I still think it's ridiculous that a paid technician would literally get paid to mess up our TV even more and replace perfectly working equipment.

Better yet, why do companies hire such incapible and underqualified "techs?" It's just sad if you ask me.

Thanks for your input.

spacemissing · Accepted Answer

Unfortunately, the term "technician" is not officially defined 
and can be applied to many (dis)functional individuals.  
Most of them are minimally trained (if at all) and considered disposable.    
        
Now... 
I am technically inclined and I do some electronic repair work 
even though I have never taken a class in the subject or been officially trained.  
All of my knowledge has come from reading appropriate books and articles, 
asking people I know are well qualified useful questions,    
and doing such work as I can on my own equipment and devices.   I condsider myself to be just over the line (on the good side),  
and I could certainly do better with more education, but I don't often do any damage.   
Is that sad? Maybe, but I hope not.

? · Answer

Friend you'll find out that there's absolutely nothing wrong with your box. You're going to have to go around in every single device that you have in the house and you'll have to put the new password that goes with the router you'll find it printed on the bottom of your router.

I'm the statesborocomputer doctor they do that here all the time they'll bring you a new box and they'll plug it in and they'll plug their laptop into it to verify that it's working fine.

Now if you had been thinking you would have kept the remote control that's already programmed for your television instead of accepting a remote control that's not programmed for your television.

These guys won't program the box to your TV or to your streaming device or to your phone or to your Apple all they'll do is they'll bring you a new box and plug it in and verify that it works using their laptop.

That's all they're required to do.

They leave you with the job of having to put the new password. Into all of your devices.

Now if I was there I could show you how to plug into your router from your computer and go to the routers programming page and put in the exact settings so that you don't have to change no passwords.

But to get the technicians to do that for you no they aren't paid to do that they're paid to drop off the box and go bye-bye

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Why are there so many "technicians" that really have no clue what they're doing?

2 Answers