michael_jacquin

I recently downloaded the Yahoo Mail app for Windows 8 from the MS App Store for Windows 8.1 and was able to set it up to access my emails on a new ASUS tablet for approximately 1 week. Out of the blue, the "An unknown error occurred. Please check your internet connection and try again." error message kept popping up and forced me to change my password. Even though I changed my password successfully and I am able to access my emails for the problematic Yahoo email address using a browser, the same error message keeps popping up every time I attempt to access my emails using the Yahoo Mail app for 1 specific Yahoo email address (ie, I don't have any issues accessing my emails for a 2nd Yahoo email address I also have via the Yahoo Mail app). I have uninstalled then rebooted and reinstalled the Yahoo Mail app countless of times on the ASUS tablet ... but in vain. I have cleared caches, deleted browsing & other history... but in vain. I have also used another notebook and downloaded the Yahoo Mail app on it before attempting to log on using the problematic Yahoo email address ... but also in vain. I have also tried the Mail app to connect to my Yahoo email address... but also in vain. My Windows phone is now unable to connect/access the problematic Yahoo email address even though it worked fine before. Its as if Yahoo has tagged 1 specific Yahoo email address as suspect and barred it from being accessible via any/all mobile devices.

What can I please do to resolve this issue?