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Will I get fried soon?
I work in a bank as a teller. I have worked there for a month now and the manager told me to start making refers out to customers for other bank products. Meaning, I need to see if a customers would like to hear about other things the bank could do for them.
Ex: Customers has only a checking account, would you like to hear about how a saving account could benefit you? Or if the customer has a saving account, would they like to upgrade their account to money market saving account? Would you like to hear about our new credit card? Etc.
The problem is, many customers don't speak good English or understand what I say to them. Most of them just want to do their transaction and leave.
I can speak another language but those customers hardly come to the bank. The customers that do speak English I hardly ever get a refer out of them either. It just soooo hard to make a refer!
I don't need the customer to accept the product either, I just need them to go over and listen to a person tell them about how that product could help them. But getting a person to listen is so hard to do.
My manager almost always asks me now, how many refers did I get that day? I say none most of the time and she always as why? I tell her that most the customers don't want to hear it, or don't want it, or whatever reason it is.
Do you think I will get fired soon? My manager tells me a few times that one of my job duties is to be able to refers. I have a quote I need to meet too and I know I won't meet it.
I don't see myself able to meet their refer quote ever. :(
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