AndyF

At my company all I can do for people is get some basic information from them and I will know where to send their call. Just their name, who they work for, if they have an account with us or not. Then I can get them to the right person to help them. Often I get a call from someone who goes directly into their problem like I am the know everything person, talks so fast and won't let me even get a word in to ask them the basics I need to send their call to the right office. Like some people go into a life story. When I quietly listen they finally wind down then get angry when I have to ask for the basic information I need to route the call. In the meantime the phones are backing up and others have to wait. How do you nicely handle these calls? I enjoy my job as answering phones is one of many parts I may do that day and I want to help them but they don't let me ! What can I do ?

If someone would mistakenly use narcan on a person who actually has some other problem would it hurt the patient? Like if you come across a person thinking he has overdosed but is actually having a seizure or some other problem would the narcan hurt them? I don't want to mistakenly make a bad situation worse !

I have a beautiful hand painted Christmas card in my family signed by Sue Rose Ryerson. All I have found is she was born around 1900 and was in western Pennsylvania, USA. I am going to have it framed to protect it and keep it in the family. If anyone can point me in a direction to find more on the artist I am grateful.