Brother DCP-560 CN not printing black?

well, my Brother DCP-560 CN is not printing black ink... i went to the website but couldn't find a solution for this.... some pls tell tell me if you know how to resolve this problem..

Richard J2011-12-16T07:22:08Z

First step is to see will if it print a test page

Go to Start, settings, printers. Right click on the printer, properties, print test page.

If that doesn't work there should be a head cleaning option in properties that will make it clean the print heads.

If there is still nothing after that then either it’s badly clogged, low or out of ink, and needs to be replaced


Turn on the hot water until warm
Put about 1/2 inches of water in a cup
Put the print head portion (where the ink comes out) in for about a minute
Dry off the cartridge using a soft tissue.
Re-insert the cartridge into the printer.
Run the normal cleaning software routine a few times

Piper2014-11-25T03:41:46Z

My BROTHER printer was also not printing anything, I tried a lot to fix that but unable to fix. At last I got this link http://www.printer-techsupport.com/Brother-printer-support.html I just visited and made a call on their toll free. I got instant help from a certified technician to fix my printer.