Comcast cancellation / resubscription?

Question

I've done the dance trying to get the new subscription rate.  I got a small reduction but nothing like the $29/month for 12 months that is currently offered.  Can I cancel and resubscribe?

Here is what I know:

You can if you cancel and wait 60 days. Anything less is a subscription.

But in the case where I change the billing to my wife or my son, how would they know? I know they know the location, the last 4 digits of the social.

In the case of say a divorce, they should allow an account change without the waiting period? Or
say roomates who disconnect or take over an account?  They should be eligible for the
discount?

And if you self install, you avoid the $50 install charge but you do have to surrender and reinstall
all your equipment.

I am just tired of them not rewarding any time of loyalty to their crap service, giving service like HD or the QVC channel or on demand that I don't want or need.  I'd take stinking basic cable if I could. (they forced digital last year, so I had to install DTAs and pay for THAT already.

kg7or · Accepted Answer

Your story and that of Sam in another answer are very close to mine.  Frankly, I don't know why both of you haven't done what I did, which was to dump Comcast and never look back.

For almost everyone, there are other options--DirecTv, Dish Network, AT&T U-verse, Verizon FIOS, or even just a good antenna for free HD.  I went with one of those--AT&T in my case--and in my experience it's better than Comcast in every regard, including cost, customer service, and tech support.

Anonymous · Answer

This is what I do.

My bill gets jacked up. I get pissed.

1) I take the cable box, go stand in their DMV service type line, surrender equipment and cancel. Just make sure if you do this, you do it BEFORE THE BILLING PERIOD. 1 day into the billing period, they will charge you for the whole period when you surrender and you get..well, nothing.

a) Have your wife, roomate or whatnot subscribe. They are not the same name, so bam..introductory rate.  You'll have to pay the install charge, yeah...but you'll get the newest (and smallest) cable box and what not.

2) Sometimes I call them up and I go through the voice prompt and go straight to the cancel service prompt.. They get online and I tell them that I just can't afford their new jacked up rate. If you've been paying your bill on time, they will try to counter offer your cancellation request by dropping your rate, probably back to what you were paying.  This can only be done through the 'cancel subscription' prompt....other service members will say they can't do anything, cause really only the cancel people have the ability to lower your rate.

I recently just had to do the song and dance again myself...and he even offered free HD programming for a year, something they got going now, hey that's 10 bucks a month, sure..or a $120 a year.

Eventually I'm just going to do Dish Network and their two year contract..but since I just played the game, I'm going to ride it out awhile.

holman · Answer

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Anonymous · Answer

You need to cancel your service.

Comcast cancellation / resubscription?

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