How do I find head of comcast, to file complaint?

Question

I've talked to so many different people on the phone, some say the problem will be resolved, others say I need to see supervisor after 4 attempts, finally saw supervisor -- was very nice -- gave him copies of my "proof" re. issues, he said all would be fixed by next bill. NOT NOT NOT Who do I go to?  I have 3 seperate billing issues.  I want address for "top" person.  They won't give it to me.

Anonymous · Accepted Answer

Brian Roberts is the guy you want to talk to. He lives in Baltimore and owns the Orioles.

Contact Information:  Phones, US Mail and Website

Phones 
Phone: 215.981.8450
Fax: 215.981.8429

US Mail 
Comcast Interactive Capital
1500 Market Street 42W
Philadelphia, PA 19102-2196

Web 
http://www.civentures.com

txengineer762 · Answer

Continue to file complaints. I would also try to get assistance from the Better Business Bureau. I have found them helpful in getting billing issues straightened out.

beverly · Answer

i need help with my bill i paid my bill but there was a problem with my bank and not enough money in there to pay it i paid what i was told to pay and it was not enough now comcast has cut off my sevices i need help with this issue my name is beverlyvarnado1@yahoo.com

Roblem · Answer

Good luck, comcast is a corporation not some mom and pop operation. It has many heads and they are unlikely to talk to any one customer. I would check out their corporate site and see if there is a VP of billing and write (snail mail) to him/her directly. Good Luck.

B-Man · Answer

Once you find the top gun make sure you mark your letter 'Personal and Confidential' that way his secretary will not open in and discard it.

All the best!!

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How do I find head of comcast, to file complaint?

5 Answers