Anyone else besides me like to hear a real voice, not a computerized menu when calling businesses?

YES! I also hate that recorded voice things. My husband always yells at them and says stupid stuff instead of what he really needs to say. Which he doesnt seem to understand that doing this just prolongs his torture since the voice keeps asking him to repeat that. I would pay more to not have to deal with this if I could. But sadly I live in one of those places that sometimes one company is your only option for somethings. I hate Dell the most, when I bought a computer from them they made me talk to the voice and ran a credit check on me before anyone would even speak to me. And then when my order got messed up and I tried to call them to inform them. I had the same thing all over again. I had to let them run my credit just to talk to them about the computer I had already bought. America's business's are going to hell in a handbasket I think for most part. Nobody cares about the customers anymore. They just care about ways they can save money by having less employees and how they can charge us more to spite it.

Something that's become popular recently is that if a particular cross-over hollywood personality is trying to be a singer, but can't actually hold a specific note (or hit it at all), computer effects are added. This gives it a little bit of a techno feel and seeks to hide the singer's faults. It actually makes it much more pleasing than if you heard the "singer" attempt to belt out what they can't. Most of the song is the real voice, but computers fills in the holes.

Yeah, I like to hear a real voice. Here's the challenge. You're calling a company that has dozens/hundreds of locations. One office does one thing, another office does another. Do you really want to be transferred by a human 3 or 4 times just to get to the right department. Let the automated attendant direct me to the right group of folks, then give me the live person. I hated nothing more than "I can't help you. Let me transfer you". Lemme decide which option I want, then give me a live person.

With so many companies outsourcing call centers to India today, I will gladly take the computerized menu over a live person that I have a language barrier with.

I agree with you. We've gotten so caught up in what technology CAN do for us, we've forgotten what it SHOULD or SHOULD NOT do for us. I'm far more likely to do business with a company where I feel I have gotten good customer service and that includes a real person answering the phone when I call with a problem.

You really don't have much choice. This is much like the debate people had over rotary dial and touch-tone phones during the early 1980s. Look at that debate. You are on the losing side of that debate. I prefer to do as much online as I can. I'd rather not talk to anyone if I can avoid it.

I know..That's funny I just got off the phone with the cable co. computerized system..I just started pushing buttons until they put somebody real on the phone

Everyone.