What is the best way to deal with confrontational people, I work with one and am having problems.?

One approach may be that confrontational people just need to have their situation be acknowledged. When talking with them do not try and go one for one but listen. Acknowledge that they are "you seem to be having a difficult time with A." or "Wow that sounds hard." In doing so you are listening with understanding and demonstrating to the person that you hear them and understand what, in a way, they are going through. Often times people just need to now that they are being heard and understood to change their confrontational nature into cooperative nature.

Just respond with a smile and say I'm sorry that you feel that way. Then get away from the situation. There are an almost endless number of thing that can be said. Like, You seem to be upset. Is there anything that I can do to help, is a good one. Just don't get drawn into their drama with them. Remember, the things that they say have everything to do with them and absolutely nothing to do with you. Their comments neither define nor describe you in any way. Love and blessings Don

In what area's is this person confrontational? Is the person a peer in the workplace or a superior in regards to your position in the workplace. Is this person confronting you about work performance? If so telling them that this confrontational manner is uncomfortable and unproductive. If doing so does nothing approach a superior and explain the situation and the steps you have taken to try and resolve them. If that doesnt work....find another job.

Don't fall prey. Confrontational people are looking to get others worked up. If you don't show them that they've succeeded, then most likely they will stop the confrontational behavior.

Ooh. I don't envy you. I can think of two really good books that might give you some excellent strategies and more understanding of the situation and dynamics ..

Imperative People.

The Gentle Art of Verbal Self Defence.

Right now I can't remember who they're by and I am too sleepy to get up and search my bookshelf. But if you type them on a Search, you'll get them. I find them really useful and practical.

Is this a peer, a subordinate, or a superior?....different strokes for different folks. Basically you need to remain calm and in control (like I'm an expert at that) but be firm. Tell them as pleasantly but firmly as you can that you are there to do a job and that you find their emotional difficulties a distraction.

Don't get emotional. Confrontational people usually want you to become emotional. Combat them with facts in as calm a manner as you can.

Don't provoke this person and depending on the level of confrontation this person relishes you might just want to hide under your desk until he/she is gone. Don't want to get your pretty face messed up!

Confront them. Observe and don't get excited... that may be what they are trying to accomplish.

just observe and be aware

kep silenceas much as posible

the atll excite them first thentheyll realise its no use wid u so theyll shut up