i have spyware... help???

Her screen is black.

Take the hard drive out of this machine and put it into another machine, not as the boot drive.

Scan it from their machine since a lot of spy/ad/virus programs do funny things so you can't scan them.

Try some of these:

Spyware, Adware, Trojans, Malware, Dialers, Popups:

http://www.download.com/Ad-Aware-SE-Personal-Editi...

http://www.ewido.net/en/download/

http://www.javacoolsoftware.com/spywareblaster.htm...

http://www.download.com/Bazooka-Adware-and-Spyware...

http://www.javacoolsoftware.com/sgdownload.html

http://www.safer-networking.org/

http://www.download.com/HijackThis/3000-8022_4-103...

http://www.emsisoft.com/en/software/download/

Online Scanners:

http://www.webroot.com/consumer/products/spysweepe...

http://www3.ca.com/securityadvisor/virusinfo/scan....

http://www.pandasoftware.com/products/activescan.h...

http://www.bitdefender.com/scan8/ie.html

http://www.windowsecurity.com/trojanscan/

http://www.kaspersky.com/virusscanner

http://www.spywareguide.com/onlinescan.php

http://housecall65.trendmicro.com/

Spyware, Adware, Trojans, Malware, Dialers, Popups List:

http://www.softpedia.com/catList/104

http://www.download.com/Adware-Spyware-Removal/315...

http://www.majorgeeks.com/downloads31.html

http://www.filehippo.com/software/antispyware/seta...

Antivirus:

http://www.grisoft.com/

http://www.avast.com/

http://www.free-av.com/

Antivirus Lists:

http://www.softpedia.com/catList/1

http://www.download.com/Antivirus/3150-2239_4-0.ht...

http://www.majorgeeks.com/downloads29.html

http://www.filehippo.com/software/antivirus/

Firewall:

http://www.zonelabs.com/store/content/company/prod...

Firewall Lists:

http://www.softpedia.com/catList/97

http://www.download.com/Firewalls/3150-10435_4-0.h...

http://www.majorgeeks.com/downloads34.html

http://www.filehippo.com/software/firewalls/

IP Blocker:

http://prdownloads.sourceforge.net/peerguardian/pg...

Browser:

http://www.mozilla.com/firefox/

Email, News, RSS:

http://www.mozilla.com/thunderbird/

System Cleaner:

http://www.ccleaner.com/

System Cleaning List:

http://www.softpedia.com/catList/98

http://www.majorgeeks.com/downloads12.html

http://www.filehippo.com/software/cleaning/

System Info:

http://www.softpedia.com/catList/92

http://www.majorgeeks.com/downloads9.html

Webroot spy sweeper

sounds like a virus, go to bestbuy and run Norton Anti-Virus and fix the problem