Internet problem?

Check it he's got a firewall enabled, that would stop internet access, also try

START-RUN-type ping 127.0.0.1 and see if it can see the network card. If you have a router see if mac address filtering is enabled. If his computer isn't in the list it won't work

It could be switched off....check your BIOs during start-up

Hit F2

and check through the options (NIC) to see if its Enabled/Disabled

You could also check.....Start >> Control Panel >> Administrative Tools >> Services

make sure these Services are On

Network Connections

Routing and Remore Access

Also

Hit CTRL/ALT...and then DEL...go to Networking and see what the 'State' says..it should say 'Operational'

hope that helps

My in-laws had this problem and they fixed it by reinstalling Windows on the errant laptop. Evidently something corrupted the network driver but simply reinstalling that driver did not work, so they blew the system away and reinstalled. Works like a champ now!

Was it working before? Have you tried contacting the manufacturer of the laptop? They do sell patches for this type of problem.....my suggestion is to contact the manfuacturer and see if this type of problem has been reported or if they have a remedy.

Try calling the manufacturer,if you have buy another ethernet or if your laptop is insured try getting an exchange for a new one....HOPE THIS HELPS!!!

maybe he hasn't got the drivers installed for his ethernet card, or it is disabled, look in device manager and see what status, if any, it has. failing that, why not use the wireless, get a wireless pcmcia card if he doesn't have it built on-board

Network port is broken - try using wireless

you have to configer the lap top to the wireless router (ie so it is on the same wave length) details should be with the router