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Question in English about German law!!! Please help - postal law?

I hope someone can help.

I recently had a package delivered to the apartment block in which I live. Because I was away Hermes asked my neighbours - also the caretakers - to sign for it (registered package). When I went to get it from them they said that they didnt know I was away and so had left it by the front door on top of the post boxes. I now dont know what to do, can I claim them responsible for my loss as they signed responsibility for it and thus lost it. Can I claim from their insurance?

Update:

I have the card Hermes put in my letter box to say it was left with them.

They say they thought I was here and that is why they put it on top of the post box.

I want to ask them to pay my loss...can I do this?

7 Answers

Rating
  • 1 decade ago
    Favorite Answer

    Hi, I am half american half german. Now when a person signs this piece of paper, they put it in their responsibility that you get the package. The duty of the Postman is to give you the package, its his responability. As soon as your Neighbours or caretaker signed for it, it was put in their responsability to give you the package. Now if you need very detailed information for court before you get a lawyer, you can contact me and I will try to find out information for you in the internet. My e-mail is domsener@yahoo.de. But I can't promise that I can help.

  • Anonymous
    1 decade ago

    The one who signed for it is responsible ! Find out who it was...if there is no one who signed..your package is lost :-((

  • 1 decade ago

    I would generally reject the receipt of the goods where you ordered it. Then it is up to them to track the delivery and they would then potentially raise claims against your neighbour. But I think you are out of the loop.

  • Anonymous
    1 decade ago

    A very big hugh to Equilibri! It is absolutely great that you offer your help!! Although, if one countersign receipt of a conseignment, you are responsible and have to take care that the addressee will get the parcel!!!

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  • 1 decade ago

    Hi, I'm German, and I completely agree, the person who signed the document takes over all responsibility. But it will be difficult to reclaim, as this is not a criminal offense, which would be prosecuted by the police and the state attorney, but a matter of civil law. I'd recommend you clear the matter personally, and on a friendly basis.

    Hallo, ich bin Deutscher, und ich stimme zu, dass die Person, die das Schreiben unterzeichnet hat, damit auch die Verantwortung übernommen hat. Aber es wird schwierig sein, sich zu beschweren, da das kein Verbrechen ist, das von der Polizei oder von einem Staatsanwalt verfolgt wird, sondern eine Sache des Zivilrechts. Ich würde empfehlen, die Angelegenheit unter Euch privat zu klären, und dabei freundlich zu bleiben.

  • ?
    Lv 5
    1 decade ago

    Sorry, daß ich Dir auf Deutsch antworten muß, sonst löscht Yahoo meine Antwort :-(

    Du solltest direkt bei dem Delivery-Service (Hermes) nachfragen. Ich bin sicher, die können Dir eine Antwort geben.

    Aber ich glaube, daß Deine Nachbarn für den Verlust des Päckchens verantwortlich sind, da sie ja dafür unterschrieben haben.

    Liebe Grüße

    Gummitier

  • Anonymous
    1 decade ago

    Wie kommt es, daß Du seit Sommer letzten Jahres als Lehrerin in Deutschland arbeitest und noch kein Deutsch sprichst? Ist kaum vorstellbar, daß Du gänzlich ohne vorbereitende Sprachkurse hierher gekommen bist. Davon mal abgesehen, ist die Geschichte mit Deinen Hausmeister-Nachbarn auch sehr merkwürdig. Wenn der Hermes-Bote Dich nicht antrifft, das Paket bei den Nachbarn abgibt und diese dafür unterschreiben, muß den Nachbarn doch genau in dem Moment klar gewesen sein, daß Du nicht zu Hause warst, sonst hätte der Bote doch gar keinen Grund gehabt, sie um die Entgegennahme Deiner Sendung zu bitten. Entweder haben die Nachbarn Dir einen Bären aufgebunden mit der Behauptung, daß sie nichts von Deiner Abwesenheit wußten, oder Du versuchst mit Deiner Geschichte, uns einen Bären aufzubinden. So gerne ich Dir helfen würde, aber da sind mir zuviele Löcher in der Story!

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